Customer Relations Executive

Dublin 18, Full Time

Customer Relations Executive

Location – Dublin 18

Salary – €30k – €34k


Our fantastic client, located in Dublin South, is currently seeking Customer Relations Executives to join their growing team. The ideal candidate will previous experience in a similar role, as well as a drive for customer care.


Roles Responsibilities

  • Manage large amounts of incoming phone calls / emails / live chat enquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal and team targets and quotas
  • Handle customer complaints, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


Candidate Requirements

  • Previous experience in a customer support role
  • Track record of achieving quota / targets
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively


Please send your cv in strictest confidence to Natasha at Office Buddies



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