Customer Retention Agent
Meath, Full Time
Customer Retention Agent
Location – Co Meath
Salary – €27k basic + Uncapped Commission, €800+ per month
Our client is currently seeking Customer Retention Agents to join their Customer Service Team. Previous experience in a Call Centre / Customer Service role is essential.
Role Responsibilities
- Inbound and outbound calls / emails / live chat communications related to customer retention queries.
- Assist customers in accordance with the company’s customer retention policies, with the goal of increasing customer satisfaction and securing renewals.
- Monitor customer feedback to ensure best practice and be aware of issues affecting multiple customers.
- Maintain excellent telephone manner and have strong active listening ability.
- Negotiate new contracts in line with company policies.
- Other duties as requested.
Candidate Requirements
- 1+ years’ experience in Customer Service / Call Centre essential, preferably in a sales / retention role.
- Highly proficient in Microsoft Office with excellent administration skills.
- Conscientious about deadlines with excellent organisational ability.
- Previous experience in utilities a distinct advantage
- Excellent customer service & negotiation skills.
- Strong communication skills, both written and verbal.
- Candidate must have own transport due to location – No public transport access
Please send your CV in strictest confidence to Natasha at Office Buddies
OB22
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