Customer Retention Agent

Meath, Full Time

Customer Retention Agent

Location – Co Meath

Salary – €27k basic + Uncapped Commission, €800+ per month


Our client is currently seeking Customer Retention Agents to join their Customer Service Team. Previous experience in a Call Centre / Customer Service role is essential.


Role Responsibilities

  • Inbound and outbound calls / emails / live chat communications related to customer retention queries.
  • Assist customers in accordance with the company’s customer retention policies, with the goal of increasing customer satisfaction and securing renewals.
  • Monitor customer feedback to ensure best practice and be aware of issues affecting multiple customers.
  • Maintain excellent telephone manner and have strong active listening ability.
  • Negotiate new contracts in line with company policies.
  • Other duties as requested.


Candidate Requirements

  • 1+ years’ experience in Customer Service / Call Centre essential, preferably in a sales / retention role.
  • Highly proficient in Microsoft Office with excellent administration skills.
  • Conscientious about deadlines with excellent organisational ability.
  • Previous experience in utilities a distinct advantage
  • Excellent customer service & negotiation skills.
  • Strong communication skills, both written and verbal.
  • Candidate must have own transport due to location – No public transport access


Please send your CV in strictest confidence to Natasha at Office Buddies




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