Customer Service Executive

Dublin 24, Full Time

Customer Service Executive

Monday to Friday

Salary €36k+

 

Our client are currently seeking the newest member for their well established Customer Service team, the right candidate will have a fun can do attitude and be a great team player.  Full training will be provided for this role, an interest or knowledge in the auto trade would be of benefit but not essential.  The role is 9:00am to 6:00pm Monday to Friday. OB22

 

Roles and responsibilities include:

 

  • Accurate and speedy processing of invoices and credit notes.
  • Experience & an interested in the auto industry
  • Working closely with members of the Warehouse team to ensure the best possible service to our customers.
  • The processing of returns from Trade Counter customers.
  • Providing a backup service to our Reps on the road.
  • Phoning customers back when required.
  • The efficient and timely answering of inbound telephone calls.
  • Processing orders accurately and clearly via phone, fax and email.
  • Monitoring orders that come in online via our Autonet portal for accuracy.
  • Working well with other members of the Sales Office team to ensure maximum phone cover at all times.
  • Providing helpful and friendly service to our customers, particularly on technical queries.

 

The ideal candidate will:

 

  • Have an interest in all things automotive and in particular cars.
  • Ideally have previous experience in a similar role.
  • Have a good telephone manner.
  • Be cool and calm under pressure as this is a busy role.
  • Be helpful, courteous and efficient to customers and to other members of staff.
  • Be a team player.
  • Be willing to learn new skills and show initiative.
  • Be professional and personable.
  • Be hard working, conscientious and honest.
  • Enjoy working in a challenging and rewarding environment.
  • Have a good track record in terms of time keeping and attendance.
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