Trade Counter sales

Office Buddies are currently recruiting for a Trade Counter assistant to join our clients growing team in Dublin. Candidates must have previous experience in a Trade counter / Sales role, must be highly organised and have excellent attention to detail as well as very strong communication and interpersonal skills. OB22

KEY REQUIREMENTS

The candidate must have a positive attitude to sales and customer service and the ability to work in a pressurised environment. The core focus of the role relates to customer service & administration.
The role will require the candidate to:

• Deal with trade counter & phone enquiries
• Co-ordinate with the purchasing, warehouse and transport teams to ensure complete order processing
• Maintain orderly records of all despatch, pod’s and picking dockets
• Work closely with colleagues on the internal sales desks across all product portfolios
• Maintain orderly work space
• Resolving queries with customers directly or via the sales team and come to a successful conclusion
• Completion of other sales and administrative tasks relating to the sale and distribution of products to the customer base  
• Handle returns or complaints  
• Listen to customer’s questions and concerns, and provide answers or responses

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• 2/3 years’ experience of trade counter / administration, preferably in the builders merchants industry
• The candidate should be at ease with computerised sales order processing systems and possibly have a builders’ merchant trade background
• Self-motivated, with an ability to work as part of a team
• Strong organisational and communication skills
• IT skills associated with Microsoft excel packages (word and excel)
• Knowledge of customer service principles and practices

The successful candidate will demonstrate flexibility, agility and be passionate about what they do. Our client is looking for someone who will make a positive difference when joining the team.