Customer Support Executive

Customer Support Specialist

Location – Dublin 18

Our client located in Dublin South, is currently seeking Customer Support Specialist to join their growing team. The ideal candidate will previous experience in a similar role, as well as a drive for customer care. You will be joining a well established team where you will be trained and progress in the role. Ideal candidates will have excellent customer service experience and have a proven track record on closing all cases.  OB22

Roles Responsibilities

• Manage large amounts of incoming phone calls / emails / live chat enquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal and team targets and quotas
• Handle customer complaints, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Candidate Requirements

• Previous experience in a customer support role
• Track record of achieving quota / targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.