Customer Service Representative
South Dublin, Full Time
Role: Customer Service Representative
Location: Dublin 12
Salary: €34k
We are looking for dedicated and customer-focused candidates for one of our clients based in Dublin 12. The main duties of this role include managing customer enquiries, processing sales orders and supporting customers throughout the sales process. If you have a passion for providing excellent customer experiences and working in a fast-paced environment, do not hesitate to apply today.
Duties and responsibilities:
- Streamline the customer experience from enquiry to finish
- Communicate with customers via phone, email, and internal chat systems.
- Be first point of contact for any enquiries about product, pricing, and availability
- Manage the sales mailbox and distribute orders/queries to the team.
- Liase with Internal departments to anticipate and exceed customers’ expectations.
- Processing Sales Orders and associated mailbox management in various platforms
- Meet and exceed agreed targets and KPI’s
- Liaising with and working alongside the sales department to deliver best-in-class service.
- Participate in regular product training sessions and complete assessments.
Requirements:
- Excellent communication skills
- 2+ years experience in a customer service focused role
- Comfortable communicating over the phone and on email
- Excellent organisational skills and attention to detail
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