Customer Service Representative
Kildare, Full Time
Role: Customer service Representative
Location: Kildare
Salary: €30k base with OTE €35k
We are looking for motivated and customer focused Customer Service Representatives for one of our clients based in Kildare. The Customer Service Representative will be the vital link between the customers and operations department, ensuring efficient workflows and customer needs met. If you have the relevant experience, please do not hesitate to apply today.
Duties and Responsibilities:
- Respond and resolve any customer inquiries via phone and email
- Process store orders via phone, email, and chat
- Accurately enter and track orders using internal systems
- Liaise with the client services team to book couriers and monitor delivery schedules
- Manage POD documentation, ensuring completeness and resolving any issues
- Maintain detailed records of customer interactions and order history
- Generate and update reports using Excel
- Prepare customer communications, templates, and internal documents using Word
- Provide cross-functional department support to warehouse teams
Requirements:
- 2+ years experience in a similar role ideally within the logistics and supply chain industry
- Excellent IT and communication skills
- Highly proficient in Excel and Microsoft word
- Previous experience in Customer service and administrative roles is appreciated
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