Auto Trade Customer Service Sales

Customer Service Executive

Monday to Friday

Salary €36k+

Are you car crazy, love teaching yourself how to make things better? Our client are currently seeking the newest member for their well established Customer Service team, the right candidate will have a fun can do attitude and be a great team player.  Full training will be provided for this role, an interest or knowledge in the auto trade would be of benefit but not essential.  The role is 9:00am to 6:00pm Monday to Friday. OB22

Roles and responsibilities include:

• Accurate and speedy processing of invoices and credit notes.
• Working closely with members of the Warehouse team to ensure the best possible service to our customers.
• The processing of returns from Trade Counter customers.
• having a great interest in the suto industry
• Providing a backup service to our Reps on the road.
• Phoning customers back when required.
• The efficient and timely answering of inbound telephone calls.
• Processing orders accurately and clearly via phone, fax and email.
• Monitoring orders that come in online via our Autonet portal for accuracy.
• Working well with other members of the Sales Office team to ensure maximum phone cover at all times.
• Providing helpful and friendly service to our customers, particularly on technical queries.

The ideal candidate will: 

• Have an interest in all things automotive and in particular cars.
• Ideally have previous experience in a similar role.
• Have a good telephone manner.
• Be cool and calm under pressure as this is a busy role.
• Be helpful, courteous and efficient to customers and to other members of staff.
• Be a team player.
• Be willing to learn new skills and show initiative.
• Be professional and personable.
• Be hard working, conscientious and honest.
• Enjoy working in a challenging and rewarding environment.
• Have a good track record in terms of time keeping and attendance.