Help Desk Coordinator

Dublin 22, Full Time

Service Desk Coordinator

Location: Dublin 22

Office Hours – Monday – Friday

Salary: €35k+

Our client is looking for an experienced Service Desk Coordinator to join their successful team. The ideal candidate will have previous Helpdesk experience in a fast paced environment or customer service experience. This is a perfect role for someone looking to progress their career or looking for a new challenge. Our client have a number of engineers that will need updates, assistance and details for weekly scheduling. OB22

Role Requirements: 

  • Monitor services desk emails
  • Managing incoming calls and correspondence from clients, recording events and failures and allocating jobs to relevant engineers. Support from Technical
  • Issuing new client set up forms, insurance documents, etc
  • Scheduling of works for service engineers in the field
  • PO chasing. Manager to sign off on pricing before requesting PO
  • Timesheet costings
  • Cost Transfers
  • Monitor & reduce cost no billing
  • Preparation of permits and basic safety documentation – RAMS
  • Operation and coordination of Facilities Management System
  • Issuing Quotes on IQ as requested by service manager
  • Other tasks as required

 

Candidate requirements:

  • 2 years’ experience in a similar role
  • Ability to work in a fast paced environment
  • Competent in the use of MS Word, Excel
  • experience with opera would be beneficial
  • Self-motivated, enthusiastic, and driven
  • Excellent administrative and organisational skills
  • Strong communication and interpersonal skills

 

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