Help Desk Executive

Dublin 18 – Monday to Friday – €30k+

Our client are actively seeking a skilled Help Desk Executive in Dublin 18 to become an integral part of their team, catering to a wide array of customers across Ireland on a daily basis. As a long-standing company, they prioritise delivering outstanding customer service and maintaining an efficient system. Joining this team means being part of a company that not only values excellence in customer interaction and operational effectiveness but also fosters a fun and enjoyable work environment. OB22

Responsibilities:

• Serve as the first point of contact for customers seeking assistance over the phone or email.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers.

Requirements:

• 2+ years’ experience as a help desk technician or other customer support role.
• Tech savvy with a good knowledge of IT.
• Good understanding of computer systems, mobile devices, and other tech products.
• Excellent communication and active listening skills.
• Customer-oriented with a vibrant and outgoing personality.