Internal Telesales Executive

Internal Telesales Executive

Monday – Friday

Salary €28k+

Do you enjoy sales and have a great phone manner?? We are currently seeking a dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve. You will need a Proven track record of delivering to tight deadlines and be a highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required. OB22

General Duties:

• Act as the first point of contact for all customer queries.
• Process customer orders within agreed timescales and issue relevant paperwork for sign off.
• Provide support to the Telesales Manager with Key Contracts administration including collating reports and resolving queries.
• Collate inter-company orders and liaise with other Branches & Re-order to ensure a smooth and efficient service.
• Liaise with re-order on all aspects of eliminated and inactive codes and update system accordingly.
• Previous experience in CS/Admin/Telesales an advantage
• Excellent Microsoft Office skills
• Excellent communication, and organisational skills
• Leaving Certificate and Third Level education desirable

Key Responsibilities:

• Win new business by generating new leads and business relationships, this involves cold calls and calls to existing customers daily.
• Target marketing campaigns, prospecting & proactive enquiry generation
• Meet and/or exceed individual and team sales targets.
• Provide the highest level of customer service to all customers and parties throughout the sales process.
• Participate in potential weekly and/or monthly training opportunities and professional development.
• Participate in grassroots marketing, utilize online resources and social media to promote company and product awareness and develop opportunities.

Qualifications:

• Minimum 1 years’ experience in sales, telesales, and/or account management
• Proven record of success in direct outbound sales, including a demonstrated ability to generate and qualify leads. Account based sales a benefit.
• Proficiency in Microsoft Office, online marketing, including social media.
• CRM proficiency experience an advantage.
• Sales training is preferred.
• A natural attitude towards providing excellent quality service.
• Excellent telephone manner is essential.

The person:

• Ability to execute directly at high quality and pace.
• Excellent drive, enthusiasm and commitment and a keen interest in developing a career.
• A ‘can do’ attitude and a positive solution focused mindset.
• Has strong commercial acumen and a focus on delivering value to the business.
• Exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.
• Be a self-starter and be able to work collaboratively as a member of a highly interdependent team.
• Is resilient and calm under pressure.
• Has sound judgement and objective logical decision-making skills.