National Key Account Manager

We are delighted to begin the search for our Tool & engineering clients new National Key Account Manager (KAM) who will be responsible for managing and maintaining relationships with key clients or accounts that are critical to a company’s business. This role is strategic, often involving oversight of a small number of high-value clients to ensure they receive optimal service, which leads to long-term partnerships and increased sales. OB22

Key Responsibilities:

• Client Relationship Management
• experience within the tool industry. 
• Serve as the primary point of contact for key accounts.
• Build and nurture long-term relationships with clients, ensuring satisfaction.
• Address and resolve any issues or concerns that arise, acting as an advocate for the client within the company.
• Identify new business opportunities within existing key accounts.
• Develop strategies to grow revenue, including upselling and cross-selling products/services.
• Set and meet sales targets, ensuring key accounts contribute significantly to the company’s overall revenue goals.

Expectations:

• Develop tailored account plans for each key client, aligning their business needs with the company’s products/services.
• Ensure that clients’ goals are achieved through collaboration with internal teams (e.g., marketing, product development, support).
• Keep up-to-date with industry trends and competitive movements to help key clients stay ahead.
• Analyse clients’ markets and challenges to recommend relevant solutions and services.
• Work with internal teams such as operations, product management, and marketing to ensure clients’ needs are met.
• Coordinate with other account managers, ensuring consistency in service and a unified approach across key accounts.
• Regularly update senior leadership on account progress, revenue forecasts, and any potential risks.
• Track performance metrics (e.g., customer retention, growth in revenue, client satisfaction).

Required Skills:

• Ability to negotiate deals and close large, complex contracts.
• Strong interpersonal skills to maintain relationships with C-suite clients.
• Ability to see the big picture and align client needs with long-term business goals.
• Aptitude for resolving complex issues and managing client expectations.
• May involve managing junior account managers or a team focused on key accounts.
• A bachelor’s degree in business, marketing, or a related field (an MBA can be an advantage).
• Several years of experience in account management, sales, or a customer-facing role, ideally with a focus on large accounts.
• Deep understanding of the engineering industry.