Service Desk Coordinator

Service Desk Coordinator

Location: Dublin 22

Office Hours – Monday – Friday

Salary: €35k+

Our client is looking for an experienced Service Desk Coordinator to join their successful team. The ideal candidate will have previous Helpdesk experience in a fast paced environment or customer service experience. This is a perfect role for someone looking to progress their career or looking for a new challenge. Our client have a number of engineers that will need updates, assistance and details for weekly scheduling. OB22

Role Requirements: 

• Monitor services desk emails
• Managing incoming calls and correspondence from clients, recording events and failures and allocating jobs to relevant engineers. Support from Technical
• Issuing new client set up forms, insurance documents, etc
• Scheduling of works for service engineers in the field
• PO chasing. Manager to sign off on pricing before requesting PO
• Timesheet costings
• Cost Transfers
• Monitor & reduce cost no billing
• Preparation of permits and basic safety documentation – RAMS
• Operation and coordination of Facilities Management System
• Issuing Quotes on IQ as requested by service manager
• Other tasks as required

Candidate requirements:

• 2 years’ experience in a similar role
• Ability to work in a fast paced environment
• Competent in the use of MS Word, Excel
• experience with opera would be beneficial
• Self-motivated, enthusiastic, and driven
• Excellent administrative and organisational skills
• Strong communication and interpersonal skills