Transport Customer Service

Role: Transport Customer Service

Location: Naas, Co. Kildare

Salary: €35k – €37k

Role Requirements:

• Provide excellent customer service by managing inbound and outbound inquiries via phone, email, and internal systems.
• Handle customer complaints and resolve issues efficiently, ensuring customer satisfaction.
• Coordinate transport schedules and ensure timely and accurate delivery of services.
• Process orders, bookings, and dispatches while ensuring all details are correctly logged.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Work closely with other departments to resolve issues and improve service delivery.
• Keep customers informed of any changes or delays in transport services.
• Analyse customer feedback and suggest improvements to service processes.
• Contribute to maintaining a safe and compliant environment according to transport regulations and company policies.
• Ensure that all service level agreements (SLAs) are met and exceeded

Candidate Requirements:

• Ideal candidate will have minimum 2 years’ experience in customer service environment.
• Strong verbal and written communication skills, with the ability to handle inquiries in a professional and courteous manner.
• Ability to think quickly and resolve issues effectively and efficiently.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and smooth operations.
• Ability to work collaboratively with colleagues across various departments.
• Comfortable using office software (e.g., Microsoft Office) and transportation management systems.

OB22